FAQ


Q: Why is a product I've purchased previously no longer available?
A: All of our products are closely scrutinized to include ingredients, quality, sourcing, manufacturing, co-packing, manufacturer history and more. Often, a manufacturer makes changes that affect these factors. If a company chooses a direction that is inconsistent with our philosophy as a retailer, we will make changes accordingly to include possible elimination of the product from our inventory. Some of these changes happen without notice to us and therefore require us to make changes quickly as well. All products are subject to continued scrutiny and may be eliminated at any time without notice.

Q: Why did I receive a product with different packaging than displayed on the website?
A: Product packaging is subject to change at any time. We continue to keep our product photos updated as manufacturers make changes to their packaging. When we have products with new packaging, sometimes they get shipped to customers prior to having the photo updated in our online store.

Q: What is your return or exchange policy?
A: All items purchased online are FINAL SALE.

Q: Do you ship to other countries?
A: All purchases intended for shipping outside of the United States must be placed by phone and separate shipping charges may be incurred. NOTE: Free shipping with $100+ may not apply.

Q: What do you charge for shipping?
A: For all orders shipped for delivery within the USA are as follows:

  • Orders less than $50 - $10 flat rate shipping
  • Orders $50 to $100 - $15 flat rate shipping
  • All orders over $100 ship free

Q: How long does product shipping take?
A: Shipments are sent out every Tuesday and Friday each week. Please allow 3-5 days for shipping within the United States.

Q: Do you offer expedited shipping?
A: We do not currently offer expedited shipping.

Q: What happens if the shipping address is entered incorrectly when placing an order?
A: We ship orders to the address provided during the checkout process. Furry Face, Inc. is not responsible for any returned packages due to an incorrect shipping address. In the event of a returned package, we will contact you via the phone number and/or email provided. Customers are responsible for paying any additional shipping costs.

Q: Do you sell Dr. Dobias Natural Healing Products?
A: Yes, but they must be purchased by phone at (909)748-0777 during normal business hours (Mon-Sat 10am-7pm & Sun 1pm-5pm, PST) to place your order. Click here for more information.

Q: Why is PayPal your only form of payment offered?
A: At this time, we do not offer other forms of payment for online transactions. If you would like to use another form of payment, please call the store at (909)748-0777 during normal business hours (Mon-Sat 10am-7pm & Sun 1pm-5pm, PST) to place your order.

Q: Is eCheck an accepted form of payment?
A: Yes. Please note that all orders placed using the eCheck payment option will be packaged and shipped once the eCheck has cleared.

 

For more information, please visit our website at www.Furry-Face.com. You may also reach us by telephone at (909)748-0777. If you wish to email, please visit the Contact Us page here.


Disclaimer: Information contained within is provided and intended for informational and educational purposes only. It is offered to help users better understand animal health, wellness and nutrition. It is not intended to diagnose, prescribe or treat any illness and should not be interpreted as specific medical advice. If you or your animals have a health concern, you are encouraged to seek the counsel of a qualified healthcare professional who is knowledgeable in your area of interest prior to making any therapeutic decisions.

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